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Outage in Fonolo

Temporary Queuing Issue

Resolved Minor
May 28, 2019 - Started almost 7 years ago
Official incident page

Incident Report

Today Fonolo experienced a temporary queuing issue between 11:00-11:30 AM and 2:00-2:30 PM EST that may have affected call-backs on all platforms. This may have been experienced as call-backs being delayed on queuing or multiple call-backs starting for the same opt-in. Fonolo has resolved the issue and has confirmed that all services on the Fonolo platform are working normally. Any duplicated call-backs holding in queue were removed by Fonolo and licenses will be adjusted to remove any affected calls.

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RESOLVED almost 7 years ago - at 05/30/2019 07:38PM

Today Fonolo experienced a temporary queuing issue between 11:00-11:30 AM and 2:00-2:30 PM EST that may have affected call-backs on all platforms. This may have been experienced as call-backs being delayed on queuing or multiple call-backs starting for the same opt-in.

Fonolo has resolved the issue and has confirmed that all services on the Fonolo platform are working normally. Any duplicated call-backs holding in queue were removed by Fonolo and licenses will be adjusted to remove any affected calls.

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