Solve Voice Outage

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Dashboard functionality for viewing intents has been restored.
We are continuing to work on fully restoring execution for live conversations.

We’ll share another update as soon as the remaining issue is resolved.

We’ve identified the issue affecting Solve Voice. Our team is currently implementing a fix.

We’ll provide another update once the fix is deployed and functionality is fully restored.

We are currently investigating an issue affecting Solve Voice.

At this time:

- Intents are failing to execute for live conversations.

- Intents are unavailable to view in the Dashboard.

Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as soon as we have more information.