Outage in Forethought AI

Invalid Solve Conversations in Dashboard Insights

Resolved Major

February 03, 2026 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

We have identified an issue causing inflated conversation metrics within Dashboard Insights for customers utilizing initial-intent-id. A fix has been implemented to prevent new occurrences, and we are currently performing a data cleanup to remove invalid records and restore accurate reporting.

Components affected

Forethought AI Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 02/05/2026 12:34AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 02/05/2026 12:27AM

Update: The data cleanup is complete. All Dashboard Insights and historical analytics have returned to normal. This incident is resolved.

IDENTIFIED 3 months ago - at 02/04/2026 03:39PM

Update: We are currently in the process of cleaning the affected historical data.

You will see your analytics returning to normal levels over the next 24 hours as this process completes.

IDENTIFIED 3 months ago - at 02/03/2026 06:28PM

We have identified an issue causing inflated conversation metrics within Dashboard Insights for customers utilizing initial-intent-id.

A fix has been implemented to prevent new occurrences, and we are currently performing a data cleanup to remove invalid records and restore accurate reporting.

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