Outage in Form3

INC400010 - Degradation to Form3 - SEPA Instant

Resolved Minor
August 25, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/25/2025 04:27PM

The issue affecting Form3 - SEPA Instant service has been resolved.

We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

Further details will be provided in the postmortem in due course.

MONITORING 4 months ago - at 08/25/2025 04:14PM

We can confirm service has returned to normal processing and no further impact.

We continue to monitor the service to ensure no further degradation is observed.

INVESTIGATING 4 months ago - at 08/25/2025 03:45PM

We continue to investigate the degradation to the Form3 - SEPA Instant service.

This is impacting Admissions only, there is no impact to Submissions.

INVESTIGATING 4 months ago - at 08/25/2025 03:02PM

Form3 are investigating a performance degradation to the Form3 - SEPA Instant service.

Investigations are ongoing and an update will be provided as soon as more information becomes available.

Latest Form3 outages

INC421684 - Major Outage to the Form3 - Metrics service - 4 days ago
INC395498 - Degradation to SEPA Instant Service - 5 months ago
INC394174 - Outage to Form3 - Metrics - 5 months ago
INC386898 - Degradation to Form3 - UK Instant - 6 months ago
INC317633 - Impact to Form3 - UK Instant Service - about 1 year ago

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