Outage in FormAssembly

502 Bad Gateway Issues for Enterprise Customers

Resolved Minor
September 09, 2020 - Started about 5 years ago - Lasted over 1 year
Official incident page

Incident Report

Our team has been made aware of an issue with accessing FormAssembly instances and rendering forms for Enterprise customers as of 2:41pm ET 9/9/2020. When attempting to access FormAssembly you may notice a message "502 Bad Gateway". We are currently investigating the cause and full scope of the issue.

Need to monitor FormAssembly outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 09/09/2020 08:31PM

Our team has confirmed that the issue has been resolved as of 3:36pm ET.

MONITORING about 5 years ago - at 09/09/2020 08:02PM

Our team has finished rolling out a fix for this issue. FormAssembly instances and forms should now be accessible. We are continuing to monitor the situation.

IDENTIFIED about 5 years ago - at 09/09/2020 07:42PM

Our team has identified a root cause and we are beginning to roll out measures to address the issue.

INVESTIGATING about 5 years ago - at 09/09/2020 07:32PM

We are continuing to investigate the issue.

INVESTIGATING about 5 years ago - at 09/09/2020 07:10PM

Our team has been made aware of an issue with accessing FormAssembly instances and rendering forms for Enterprise customers as of 2:41pm ET 9/9/2020. When attempting to access FormAssembly you may notice a message "502 Bad Gateway". We are currently investigating the cause and full scope of the issue.

Latest FormAssembly outages

404 Error on Login Page - 13 days ago
Admin Dashboard & Form Builder not accessible - 28 days ago
Unable to Drag and Drop Form Fields in the Form Builder - about 2 months ago
SAML-Authenticated Forms Not Loading for Some Accounts - about 2 months ago
Stripe Connector Payment Error on Forms with Save & Resume - 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook