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Outage in Forsta

Forsta Plus: We are currently investigating an issue with stability for the Euro SaaS site.

Resolved Minor
June 10, 2026 - Started about 2 months ago - Lasted 6 days
Official incident page

Incident Report

Summary AI Generated

Forsta's Euro SaaS environment experienced a major stability and performance incident lasting approximately 142 hours, affecting nearly all platform components including CAPI, CATI, CAWI, survey design, reporting, text analytics, and public APIs. Users encountered slowness, intermittent errors, and degraded availability across respondent access, professional workflows, and CATI operations. The issue was resolved through a series of infrastructure changes implemented over several days, with stability progressively improving before full resolution on June 16, 2026.

We are currently investigating stability and performance issues affecting our Euro SaaS environment. Customers may experience slowness, intermittent errors, or degraded availability across multiple areas of the platform, including survey respondent access, professional user actions, and CATI operations. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/16/2026 08:40AM

This issue has been resolved.

IDENTIFIED about 1 month ago - at 06/12/2026 07:23PM

The Euro SaaS environment is continuing to perform well following the infrastructure changes implemented recently. We are seeing stable performance across affected services and have not observed any significant issues since the changes were made.

While conditions look good, we will continue to closely monitor the environment to ensure stability is maintained and to quickly address any unexpected issues.

We will provide further updates if there are any changes to the situation.

IDENTIFIED about 1 month ago - at 06/11/2026 07:49AM

Overnight, we implemented additional infrastructure changes to further improve stability across the Euro SaaS environment.

Platform performance and stability have continued to improve, and current indicators show a positive trend. We are continuing to closely monitor the environment to ensure services remain stable and to address any remaining issues.

We will provide further updates as needed.

IDENTIFIED about 2 months ago - at 06/10/2026 12:37PM

A fix is currently being implemented, and site stability has already improved for many users. We continue to monitor the environment closely and are actively working to fully resolve the remaining issues. Some customers may still experience intermittent slowness or degraded performance.

We will provide another update as more information becomes available.

INVESTIGATING about 2 months ago - at 06/10/2026 10:38AM

We are currently investigating stability and performance issues affecting our Euro SaaS environment.

Customers may experience slowness, intermittent errors, or degraded availability across multiple areas of the platform, including survey respondent access, professional user actions, and CATI operations.

Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

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