Outage in Forsta

KSA Intermittant Site Issues

Resolved Major

June 17, 2026 - Started about 1 month ago - Lasted 15 days
Official incident page

Incident Report

Summary AI Generated

Forsta's KSA SaaS environment experienced intermittent downtime and performance degradation affecting CAWI, Studio designers, Reportal viewers, Studio viewers, and the Survey designer. The issue was identified and a fix was implemented on June 17, 2026, followed by several days of stabilization activities and monitoring before the incident was fully resolved on July 2, 2026, lasting approximately 15 days in total. The Cloud Operations Team performed additional planned activities to improve stability and performance before confirming full resolution.

The KSA SaaS Environment is experiencing intermittant down time for various aspects of the application. Our Cloud Operations Team is working to restore the service as soon as possible.

Components affected

Forsta CAWI Forsta Reportal viewers Forsta Studio viewers Forsta Studio designers Forsta Survey designer

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 07/02/2026 06:03PM

This incident has been resolved.

MONITORING about 1 month ago - at 06/19/2026 03:23PM

We are currently monitoring the situation - no issues at the moment

MONITORING about 1 month ago - at 06/19/2026 09:11AM

Some further planned activities to improve stability and performance have been performed and we are monitoring to ensure continuous high operational level.

MONITORING about 1 month ago - at 06/18/2026 05:54PM

Site performance is improving, our Operations Team is actively working to maintain the site performance as we continue to monitor the performance.

MONITORING about 1 month ago - at 06/18/2026 09:55AM

We are currently monitoring the situation

MONITORING about 1 month ago - at 06/18/2026 07:27AM

We are continuing to stabilize and improve performance on the site.

MONITORING about 1 month ago - at 06/17/2026 08:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 06/17/2026 07:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 06/17/2026 05:11PM

The KSA SaaS Environment is experiencing intermittant down time for various aspects of the application.
Our Cloud Operations Team is working to restore the service as soon as possible.

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