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Outage in Forsta

KSA site - Issues with Services on KSA site after maintenance earlier today

Resolved Major
September 09, 2026 - Started 14 days ago - Lasted about 21 hours
Official incident page

Incident Report

Summary AI Generated

Following scheduled maintenance on the KSA site, several background server nodes lost connectivity to network storage services, causing instability and access errors across the Task system, Survey Designer, and CAWI components. The engineering team isolated the affected servers, redirected traffic to healthy systems, and restored storage connections. The incident lasted approximately 21 hours before full resolution, with ongoing monitoring confirmed to ensure continued stability.

Investigating Service Degradation – KSA Region We are currently investigating service issues impacting our KSA site following scheduled maintenance performed earlier today. Our engineering team is actively working to restore full functionality. We apologize for the inconvenience and will provide further updates as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 09/10/2026 06:14PM

The issues impacting our KSA site have been resolved, and all core systems are operational. Our engineering team will continue monitoring performance throughout the evening to ensure ongoing stability as traffic normalizes. We appreciate your patience.

MONITORING 14 days ago - at 09/10/2026 11:51AM

Resolution: The service issues impacting our KSA site have been fully resolved, and all systems are operating normally.

What Happened: Following earlier routine maintenance, several background server nodes experienced a connectivity issue with our network storage services, leading to temporary access errors and site instability. Our engineering team isolated the affected servers, safely redirected traffic to healthy systems, and re-established normal storage connections.

Next Steps: The site is fully functional, and we are continuously monitoring performance to ensure stability. Our team is conducting a thorough post-incident analysis alongside our infrastructure partners to determine the root cause and prevent future recurrence. We sincerely appreciate your patience.

INVESTIGATING 14 days ago - at 09/09/2026 09:07PM

Investigating Service Degradation – KSA Region

We are currently investigating service issues impacting our KSA site following scheduled maintenance performed earlier today. Our engineering team is actively working to restore full functionality. We apologize for the inconvenience and will provide further updates as they become available.

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