Outage in FortiSASE

Bangalore - FortiSASE EMS Service Degradation

Resolved Minor
June 11, 2025 - Started 11 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing an issue with backend infrastructure components within Bangalore PoP which impacts the customer whose EMS is hosted in Bangalore DC. We are applying workaround to allow the users connect to VPN without any issues however customer using ZTNA will still have impact during this time. We Apologize for any inconvenience cause due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #361870
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 06/12/2025 07:53AM

This incident has been resolved.

MONITORING 11 days ago - at 06/11/2025 06:46AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 06/11/2025 06:45AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 days ago - at 06/11/2025 06:28AM

We are currently experiencing an issue with backend infrastructure components within Bangalore PoP which impacts the customer whose EMS is hosted in Bangalore DC.

We are applying workaround to allow the users connect to VPN without any issues however customer using ZTNA will still have impact during this time.

We Apologize for any inconvenience cause due to this issue and will keep updated on the progress.

If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #361870

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