Outage in FortiSASE

FortiCare Authentication Issue

Resolved Minor
May 19, 2025 - Started about 1 month ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently experiencing an issue with FortiCare authentication which is affecting access to multiple FortiCloud services. This incident does not impact customer instances or data flow. However, users may be unable to log in to the FortiSASE portal as a result of this incident. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #359746.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/20/2025 08:13AM

This incident has been resolved.

MONITORING about 1 month ago - at 05/19/2025 02:11PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 05/19/2025 10:51AM

We are currently experiencing an issue with FortiCare authentication which is affecting access to multiple FortiCloud services.

This incident does not impact customer instances or data flow. However, users may be unable to log in to the FortiSASE portal as a result of this incident.

If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #359746.

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