Outage in FortiSASE

Endpoint Management - Intermittent API Timeouts Observed

Resolved Minor
October 16, 2025 - Started 4 days ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently experiencing an intermittent API timeout issue with backend infrastructure components affecting communication with Endpoint Management systems in USA- Plano region. We Apologize for any inconvenience caused due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #395315
Components affected
FortiSASE Endpoint Management

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/17/2025 08:49PM

Services have remained stable, this incident is considered fully resolved.

MONITORING 3 days ago - at 10/17/2025 09:16AM

A fix was implemented, and most of the tenants have been recovered and are in healthy status. We’re continuously monitoring the progress.

IDENTIFIED 4 days ago - at 10/17/2025 06:36AM

We are currently experiencing an intermittent API timeout issue with backend infrastructure components affecting communication with Endpoint Management systems in USA- Plano region.

We Apologize for any inconvenience caused due to this issue and will keep updated on the progress.

If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #395315

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