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Services have remained stable, this incident is considered fully resolved.
A fix was implemented, and most of the tenants have been recovered and are in healthy status. We’re continuously monitoring the progress.
We are currently experiencing an intermittent API timeout issue with backend infrastructure components affecting communication with Endpoint Management systems in USA- Plano region.
We Apologize for any inconvenience caused due to this issue and will keep updated on the progress.
If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #395315
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