Outage in FortiSASE

Endpoint Management - Intermittent API Timeouts Observed

Resolved Major
October 21, 2025 - Started 15 days ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently experiencing an intermittent API timeout issue with backend infrastructure components affecting communication with Endpoint Management systems in USA- Plano region. We Apologize for any inconvenience caused due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #396858
Components affected
FortiSASE Endpoint Management

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/21/2025 11:18PM

This incident has been resolved.

IDENTIFIED 15 days ago - at 10/21/2025 05:54PM

The infrastructure team has implemented a fix for the issue affecting our Plano datacenter. We're seeing positive signs of recovery across the environment, though some customer Endpoint Management instances continue to require stabilization work.
Our team is actively working to fully restore all affected services. We apologize for the inconvenience and appreciate your patience.

INVESTIGATING 15 days ago - at 10/21/2025 03:08PM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 10/21/2025 01:03PM

We are currently experiencing an intermittent API timeout issue with backend infrastructure components affecting communication with Endpoint Management systems in USA- Plano region.

We Apologize for any inconvenience caused due to this issue and will keep updated on the progress.

If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #396858

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