Outage in FortiSASE

Upstream ISP Connectivity Incident

Resolved Major

November 24, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an upstream ISP connectivity issue for BLR-F1 (Bangalore) & DXB-F1 (Dubai). We are actively working with our external service providers to fully restore connectivity. If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #413421.

Components affected

FortiSASE Bangalore, India (BLR-F1) FortiSASE Dubai, UAE (DXB-F1) FortiSASE Endpoint Management FortiSASE Ashburn, VA, US (IAD-F3) FortiSASE San Jose, CA, US (SJC-F3) FortiSASE Ashburn, VA, US (IAD-F1) FortiSASE San Jose, CA, US (SJC-F2) FortiSASE San Jose, CA, US (SJC-F1)

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/24/2025 08:29PM

Connectivity through the upstream provider has remained stable. This incident is considered resolved.

MONITORING 5 months ago - at 11/24/2025 06:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 11/24/2025 05:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/24/2025 05:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/24/2025 05:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/24/2025 05:51PM

Additional impact has been observed for Endpoint Management traffic in Bangalore and Dubai, as well as management traffic for San Jose and Ashburn PoPs. This incident should not have an impact on customer data flow, but may result in degradation/inability to access the SASE portal for customers in these locations.

IDENTIFIED 5 months ago - at 11/24/2025 05:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/24/2025 04:36PM

We have identified an upstream ISP connectivity issue for BLR-F1 (Bangalore) & DXB-F1 (Dubai). We are actively working with our external service providers to fully restore connectivity.

If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #413421.

Latest FortiSASE outages

Singapore - Partial Network Disruption - 12 days ago

Endpoint Management - Connection Errors Observed - 13 days ago

Third-Party Service Disruptions - DNS - 29 days ago

London PoP - Brief loss of connectivity - about 1 month ago

Partial Outage – AWS UAE Infrastructure - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook