Outage in FortiSASE

Upstream ISP Connectivity Incident

Resolved Major
November 24, 2025 - Started 22 days ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an upstream ISP connectivity issue for BLR-F1 (Bangalore) & DXB-F1 (Dubai). We are actively working with our external service providers to fully restore connectivity. If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #413421.
Components affected
FortiSASE Ashburn, VA, US (IAD-F1) FortiSASE Endpoint Management FortiSASE Dubai, UAE (DXB-F1) FortiSASE San Jose, CA, US (SJC-F1) FortiSASE Bangalore, India (BLR-F1) FortiSASE San Jose, CA, US (SJC-F2) FortiSASE San Jose, CA, US (SJC-F3) FortiSASE Ashburn, VA, US (IAD-F3)

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 11/24/2025 08:29PM

Connectivity through the upstream provider has remained stable. This incident is considered resolved.

MONITORING 22 days ago - at 11/24/2025 06:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 22 days ago - at 11/24/2025 05:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED 22 days ago - at 11/24/2025 05:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED 22 days ago - at 11/24/2025 05:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 22 days ago - at 11/24/2025 05:51PM

Additional impact has been observed for Endpoint Management traffic in Bangalore and Dubai, as well as management traffic for San Jose and Ashburn PoPs. This incident should not have an impact on customer data flow, but may result in degradation/inability to access the SASE portal for customers in these locations.

IDENTIFIED 22 days ago - at 11/24/2025 05:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 22 days ago - at 11/24/2025 04:36PM

We have identified an upstream ISP connectivity issue for BLR-F1 (Bangalore) & DXB-F1 (Dubai). We are actively working with our external service providers to fully restore connectivity.

If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #413421.

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