Outage in FortiSASE
FortiGuard DNS Rating Service - Slow Browsing in Select PoPs (UK, EU, APAC)
Resolved MinorIncident Report
We are investigating an issue affecting FortiGuard DNS rating lookups (SDNS) for customers using DNS Filter profiles connected to PoPs in the United Kingdom, France, Netherlands, Japan, South Korea and South Africa regions.
General internet traffic and DNS resolution through the affected PoPs continue to work normally. Some web browsing may be slower than usual while DNS rating requests are delayed.
We're currently pushing a hotfix to all affected regions.
If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #606150.
Components affected
FortiSASE London, United Kingdom (LON-F1) FortiSASE Paris, France (PAR-F1) FortiSASE Tokyo, Japan (TYO-F2) FortiSASE Johannesburg, South Africa (JNB-G2) FortiSASE Amsterdam, Netherlands (AMS-G2) FortiSASE Seoul, South Korea (SEL-G2) FortiSASE London, United Kingdom (LON-F2) FortiSASE Paris, France (PAR-F2) FortiSASE Johannesburg, South Africa (JNB-F1) FortiSASE Paris,France(PAR-F3) FortiSASE London, United Kingdom (LON-F3) FortiSASE Paris,France (PAR-F4) FortiSASE Osaka, Japan (OSA-G2)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/15/2026 02:54PM
This incident has been resolved.
MONITORING
11 days ago - at 09/15/2026 01:00PM
The hotfix has been pushed to the majority of the affected instances and everything is running accordingly. We're currently monitoring and have raised internally a root cause investigation.
IDENTIFIED
11 days ago - at 09/15/2026 11:17AM
We are investigating an issue affecting FortiGuard DNS rating lookups (SDNS) for customers using DNS Filter profiles connected to PoPs in the United Kingdom, France, Netherlands, Japan, South Korea and South Africa regions.
General internet traffic and DNS resolution through the affected PoPs continue to work normally. Some web browsing may be slower than usual while DNS rating requests are delayed.
We're currently pushing a hotfix to all affected regions.
If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #606150.
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