Outage in Fountain

Analytics Service Degradation

Resolved Minor
September 18, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a service degradation affecting analytics. Our technical team is actively investigating the issue to resolve it as quickly as possible. We sincerely apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated.
Components affected
Fountain Analytics and Search
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/18/2023 09:28PM

We're pleased to inform you that the previously reported service degradation has been successfully resolved. Our platform is now fully operational, and all services are functioning as expected.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the incident. Our team will continue to monitor the situation to ensure consistent performance.

IDENTIFIED about 2 years ago - at 09/18/2023 07:49PM

We have successfully identified the root cause of the service degradation affecting analytics. Our technical team is now working diligently to address and rectify the problem.

Thank you for your patience as we work towards a resolution.

INVESTIGATING about 2 years ago - at 09/18/2023 07:09PM

We are currently experiencing a service degradation affecting analytics. Our technical team is actively investigating the issue to resolve it as quickly as possible.
We sincerely apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated.

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