Outage in Fountain

Planned downtime - Amazon-EU

Resolved Minor
April 10, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) environment on Thursday, 10th April 2025 from 07:00 pm UTC to 11:00 pm UTC. During this window, Fountain platform (application.fountain.com) will be inaccessible. We apologize for any inconvenience this may cause.
Components affected
Fountain API Fountain Twilio SMS Long Code, North America Fountain Analytics and Search Fountain Background Processing Fountain Twilio SMS, Europe Fountain Twilio SMS Delivery Notifications & Status Callbacks Fountain Twilio SMS Short Code, North America Fountain WhatsApp Fountain Email Fountain Twilio SMS, Latin America Fountain Dashboard Fountain Twilio SMS, Middle East & Africa Fountain Webhooks
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/10/2025 10:32PM

The scheduled maintenance has been completed

MONITORING about 2 months ago - at 04/10/2025 10:20PM

The scheduled maintenance has been completed and we are monitoring the service

IDENTIFIED about 2 months ago - at 04/10/2025 07:01PM

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) environment on Thursday, 10th April 2025 from 07:00 pm UTC to 11:00 pm UTC. During this window, Fountain platform (application.fountain.com) will be inaccessible. We apologize for any inconvenience this may cause.

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