Outage in Fountain
i9 Centre – Ongoing Service Issue
Resolved MinorIncident Report
Summary AI Generated
Fountain performed scheduled maintenance on August 13, 2026, from 8:00–8:30 PM MDT, during which I-9 and W-4 form tasks within the I-9 Center were unavailable via WorkBright. Applicants retained their existing status and progress throughout the downtime. Maintenance completed ahead of schedule in approximately 21 minutes with services confirmed resolved.
In order to better serve our customers, we will be performing maintenance which will result in downtime across our network on Thursday August 13th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 08/14/2026 02:21AM
The scheduled maintenance has been completed
MONITORING
13 days ago - at 08/14/2026 02:18AM
The scheduled maintenance has been completed and we are monitoring the services
IDENTIFIED
13 days ago - at 08/14/2026 02:04AM
We will be undergoing scheduled maintenance during this time.
IDENTIFIED
13 days ago - at 08/14/2026 02:03AM
We will be undergoing scheduled maintenance during this time.
INVESTIGATING
13 days ago - at 08/14/2026 02:00AM
In order to better serve our customers, we will be performing maintenance which will result in downtime across our network on Thursday August 13th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
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