Outage in Fountain
Service Outage
Resolved MajorIncident Report
Summary AI Generated
Fountain's I-9 and W-4 products were disrupted for approximately 1.3 hours due to a partial outage at third-party partner WorkBright. The issue affected the Other Integrations component, preventing normal use of these document processing services. WorkBright deployed a fix, and the incident was fully resolved with services returning to normal operation.
Our partner WorkBright is currently experiencing a partial outage of some services, impacting our I-9 and W-4 products. Our team is currently working with WorkBright to restore the service. We apologize for any inconvenience.
Components affected
Fountain Other IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/30/2026 05:52PM
This incident has been resolved and services have been operating normally since the fix was put in place.
MONITORING
6 days ago - at 09/30/2026 04:40PM
WorkBright reports that a fix has been put in places and services are recovering. We are monitoring the resolution on our end.
INVESTIGATING
6 days ago - at 09/30/2026 04:35PM
Our partner WorkBright is currently experiencing a partial outage of some services, impacting our I-9 and W-4 products. Our team is currently working with WorkBright to restore the service. We apologize for any inconvenience.
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