Outage in Fountain
i9 Centre – Ongoing Service Issue
Resolved MinorIncident Report
Summary AI Generated
Fountain conducted scheduled maintenance on September 24, 2026, from approximately 8:00–8:30 PM MDT, lasting 37 minutes. During this window, the I-9 and W-4 form tasks were unavailable, though applicants retained their progress and statuses throughout the downtime. Maintenance was completed successfully and services were confirmed resolved by 7:36 PM MDT.
In order to better serve our customers, we will be performing scheduled maintenance which will result in downtime across our platform on Thursday, September 24th, 2026, 8:00–8:30 PM MDT. During this window, the I-9 form and W-4 form tasks will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/25/2026 02:36AM
The scheduled maintenance has been completed
MONITORING
11 days ago - at 09/25/2026 02:31AM
The scheduled maintenance has been completed and we are monitoring the services
IDENTIFIED
11 days ago - at 09/25/2026 02:01AM
In order to better serve our customers, we will be performing scheduled maintenance which will result in downtime across our platform on Thursday, September 24th, 2026, 8:00–8:30 PM MDT. During this window, the I-9 form and W-4 form tasks will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
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