Outage in Fourth
Priority 1 Critical Incident Investigation
Resolved Major
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Outage Details
We are aware of a critical incident that may be affecting some of our customers when attempting to log in.
We are working to resolve the issue and restore service as soon as possible.
Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 04/03/2023 01:00PM
This incident has been resolved.
MONITORING
over 2 years ago - at 03/30/2023 11:34PM
We have now implemented a solution and are currently monitoring for completeness.
The next update will be provided upon confirmation of resolution.
IDENTIFIED
over 2 years ago - at 03/30/2023 10:56PM
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
INVESTIGATING
over 2 years ago - at 03/30/2023 10:34PM
We are aware of a critical incident that may be affecting some of our customers.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
INVESTIGATING
over 2 years ago - at 03/30/2023 10:00PM
We are aware of a critical incident that may be affecting some of our customers when attempting to log in.
We are working to resolve the issue and restore service as soon as possible.
Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Latest Fourth outages
High Priority Incident - Mobile Apps (Ordering, Counting & Receiving) - Intermittent Access Issues - about 2 months ago
P1 -SSO- Unable to login single sign on - about 2 months ago
High Priority Incident - Single Sign On - Extreme Latency - 6 months ago
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