Outage in Foxit

eSign US : Signed Documents and Forms not functioning properly

Resolved Minor
December 10, 2024 - Started 11 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Multiple eSign customers reporting that signed documents and executed forms are not working correctly. Some forms fail to load, while others load but do not display the signer-entered information. eSign dev and cloud ops teams are actively working on the issue.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/11/2024 12:51AM

During the week of December 19, 2024, signed documents and executed forms are not functioning properly. Some forms fail to load, while others load but do not display the information entered by the signer.

The issue occurred during the following timeframe:

12/10/2024: 11:46 to 16:45 PT


We implemented a fix, and the situation has returned to normal.

IDENTIFIED 11 days ago - at 12/10/2024 08:06PM

Multiple eSign customers reporting that signed documents and executed forms are not working correctly. Some forms fail to load, while others load but do not display the signer-entered information.

eSign dev and cloud ops teams are actively working on the issue.

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