Outage in Foxit
Editor + users unable to access eSign
Resolved Minor
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Outage Details
Many PDF Editor+ users' eSign licenses have expired today. We are working on a solution.
Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/28/2025 07:05PM
The Incident has been resolved. All subscriptions have been restored and is functioning normally. Thank You
MONITORING
4 months ago - at 01/28/2025 06:34AM
Update: Root cause identified.
A bug was found in request data sent from subscription to eSign, where the start time is equal to the expiration time, leading to malfunctions. All subscriptions are expected to be fixed around 5am ET.
IDENTIFIED
4 months ago - at 01/27/2025 11:42PM
Many PDF Editor+ users' eSign licenses have expired today. We are working on a solution.
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