Outage in Foxit

Editor + users unable to access eSign

Resolved Minor
January 27, 2025 - Started 3 months ago - Lasted about 19 hours
Official incident page

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Outage Details

Many PDF Editor+ users' eSign licenses have expired today. We are working on a solution.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/28/2025 07:05PM

The Incident has been resolved. All subscriptions have been restored and is functioning normally. Thank You

MONITORING 3 months ago - at 01/28/2025 06:34AM

Update: Root cause identified.

A bug was found in request data sent from subscription to eSign, where the start time is equal to the expiration time, leading to malfunctions. All subscriptions are expected to be fixed around 5am ET.

IDENTIFIED 3 months ago - at 01/27/2025 11:42PM

Many PDF Editor+ users' eSign licenses have expired today. We are working on a solution.

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