Outage in Foxpass

AWS US-East outage

Resolved Minor
October 20, 2025 - Started about 10 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We are monitoring issues related to the major outage affecting Amazon Web Services (AWS) US-East-1 region. Foxpass RADIUS and LDAP core services are unaffected, but our support tool hosted on Intercom and console global lookup are experiencing intermittent degradation.
Components affected
Foxpass AWS rds-us-east-1 Foxpass AWS ec2-us-east-1

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/20/2025 11:54PM

All subsidiary systems affected by the AWS US-East-1 outage appear to be back to normal.

IDENTIFIED about 10 hours ago - at 10/20/2025 05:15PM

We are monitoring issues related to the major outage affecting Amazon Web Services (AWS) US-East-1 region. Foxpass RADIUS and LDAP core services are unaffected, but our support tool hosted on Intercom and console global lookup are experiencing intermittent degradation.

Latest Foxpass outages

Syncronization issue with identity providers - 8 months ago
RADIUS/TTLS can't authenticate - about 1 year ago
Long-running LDAP connections return an error code for 'search' commands. - about 3 years ago
LDAP binds are sluggish for some requests - about 5 years ago
Google Sync Errors - about 5 years ago

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