Outage in Frame.io
AI Search returning unexpected errors
Resolved MinorIncident Report
Summary AI Generated
Frame.io's AI Search feature returned unexpected errors for some customers, lasting approximately 2.6 hours. The root cause was identified and a fix was deployed, fully resolving the incident.
We are currently investigating an issue where AI Search is returning errors for some customers.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/18/2026 12:16AM
This incident has been resolved.
IDENTIFIED
6 days ago - at 09/17/2026 10:06PM
We've identified the root cause and are deploying a fix.
INVESTIGATING
6 days ago - at 09/17/2026 09:42PM
We are currently investigating an issue where AI Search is returning errors for some customers.
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