Outage in FrankieOne

Entities not loading in Portal

Resolved Major

June 04, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of an issue where some users are unable to load entities in the FrankieOne Portal. ✅ Current Workaround: Please try clearing your browser cache and re-logging into the Portal. 🛠️ Our engineering team is actively working on a permanent fix. We will provide further updates as soon as possible. Thank you for your patience.

Components affected

FrankieOne Portal

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/04/2025 09:18AM

The issue affecting entity loading in the FrankieOne Portal has now been resolved as of 5:48 PM AEST.

Users should now be able to access entities without any issues. If you continue to experience problems, please try clearing your cache and re-logging in, or reach out to our support team.

IDENTIFIED 11 months ago - at 06/04/2025 06:40AM

We are aware of an issue where some users are unable to load entities in the FrankieOne Portal.

✅ Current Workaround: Please try clearing your browser cache and re-logging into the Portal.

🛠️ Our engineering team is actively working on a permanent fix. We will provide further updates as soon as possible.

Thank you for your patience.

Latest FrankieOne outages

Intermittent API Errors with V2 Endpoints - about 1 month ago

Degraded Performance for KYB Services - about 1 month ago

Elevated API Errors - France Registry (iKYB) - about 2 months ago

Elevated API Errors - Visa Verification - Australia - about 2 months ago

FRANKIEONE PRODUCTION ENVIRONMENT IS DOWN - 2 months ago

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