Outage in FrankieOne
Elevated API Errors - AU Passports
Resolved Minor
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Outage Details
The Australian Document Verification Service has advised that it is experiencing intermittent errors in processing passport verifications.
Start time: 9 June 2025 - 7:45 PM AEST
Components affected
FrankieOne Primary ID DocumentsLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/09/2025 04:11PM
The vendor has confirmed that the issue has been resolved and Passport verifications should now be functioning as expected.
End time: 9 June 2025 10:05 PM AEST
INVESTIGATING
3 days ago - at 06/09/2025 11:19AM
The Australian Document Verification Service has advised that it is experiencing intermittent errors in processing passport verifications.
Start time: 9 June 2025 - 7:45 PM AEST
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