Outage in FrankieOne
Elevated API Errors - AU Passports
Resolved MinorIncident Report
The Australian Document Verification Service has advised that it is experiencing intermittent errors in processing passport verifications.
Start time: 9 June 2025 - 7:45 PM AEST
Components affected
FrankieOne Primary ID DocumentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/09/2025 04:11PM
The vendor has confirmed that the issue has been resolved and Passport verifications should now be functioning as expected.
End time: 9 June 2025 10:05 PM AEST
INVESTIGATING
10 months ago - at 06/09/2025 11:19AM
The Australian Document Verification Service has advised that it is experiencing intermittent errors in processing passport verifications.
Start time: 9 June 2025 - 7:45 PM AEST
Latest FrankieOne outages
Intermittent API Errors with V2 Endpoints - about 1 month ago
Degraded Performance for KYB Services - about 1 month ago
Elevated API Errors - France Registry (iKYB) - about 2 months ago
Elevated API Errors - Visa Verification - Australia - about 2 months ago
FRANKIEONE PRODUCTION ENVIRONMENT IS DOWN - 2 months ago
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