Outage in FrankieOne
Elevated API Errors - AU Secondary Documents
Resolved Major
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Outage Details
The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Immigration Card and other identity documents.
During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.
Start Time: 09 June 2025 — 9:15 PM AEST
Components affected
FrankieOne Secondary ID DocumentsLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/09/2025 11:42PM
This incident has been resolved.
INVESTIGATING
3 days ago - at 06/09/2025 04:04PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 06/09/2025 04:03PM
This outage has been changed to a full Unscheduled Outage as of 21:44 AEST
INVESTIGATING
3 days ago - at 06/09/2025 11:46AM
The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Immigration Card and other identity documents.
During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.
Start Time: 09 June 2025 — 9:15 PM AEST
Latest FrankieOne outages
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Elevated API Errors - Australia - 2 months ago
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