Outage in FrankieOne
Elevated API Errors - AU Secondary Documents
Resolved MajorIncident Report
The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Immigration Card and other identity documents.
During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.
Start Time: 09 June 2025 — 9:15 PM AEST
Components affected
FrankieOne Secondary ID DocumentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/09/2025 11:42PM
This incident has been resolved.
INVESTIGATING
10 months ago - at 06/09/2025 04:04PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/09/2025 04:03PM
This outage has been changed to a full Unscheduled Outage as of 21:44 AEST
INVESTIGATING
10 months ago - at 06/09/2025 11:46AM
The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Immigration Card and other identity documents.
During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.
Start Time: 09 June 2025 — 9:15 PM AEST
Latest FrankieOne outages
Intermittent API Errors with V2 Endpoints - about 1 month ago
Degraded Performance for KYB Services - about 1 month ago
Elevated API Errors - France Registry (iKYB) - about 2 months ago
Elevated API Errors - Visa Verification - Australia - about 2 months ago
FRANKIEONE PRODUCTION ENVIRONMENT IS DOWN - 2 months ago
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