Outage in FrankieOne
Elevated API Errors - Australian Electoral Commission
Resolved MinorIncident Report
Incident Start Time: 10:05 AM AEST
Description:
We are currently aware of an unscheduled outage on the Australian Electoral Commission (AEC) vendor side. This may affect verification services relying on AEC data.
Our team is monitoring the vendor’s status and will provide updates as soon as we have more information from them.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/25/2025 08:41AM
The incident has been resolved as of 5:22 PM AEST.
All services are now operating normally. Thank you for your patience while we worked with the vendor to monitor and resolve the outage.
INVESTIGATING
about 1 month ago - at 09/25/2025 02:44AM
Incident Start Time: 10:05 AM AEST
Description:
We are currently aware of an unscheduled outage on the Australian Electoral Commission (AEC) vendor side. This may affect verification services relying on AEC data.
Our team is monitoring the vendor’s status and will provide updates as soon as we have more information from them.
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