Outage in FrankieOne

Elevated API Errors - Australian Electoral Commission

Resolved Minor
September 25, 2025 - Started 4 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Incident Start Time: 10:05 AM AEST Description: We are currently aware of an unscheduled outage on the Australian Electoral Commission (AEC) vendor side. This may affect verification services relying on AEC data. Our team is monitoring the vendor’s status and will provide updates as soon as we have more information from them.
Components affected
FrankieOne Non-ID Verification
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/25/2025 08:41AM

The incident has been resolved as of 5:22 PM AEST.

All services are now operating normally. Thank you for your patience while we worked with the vendor to monitor and resolve the outage.

INVESTIGATING 4 days ago - at 09/25/2025 02:44AM

Incident Start Time: 10:05 AM AEST

Description:
We are currently aware of an unscheduled outage on the Australian Electoral Commission (AEC) vendor side. This may affect verification services relying on AEC data.

Our team is monitoring the vendor’s status and will provide updates as soon as we have more information from them.

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