Outage in Freckle

API Errors

Resolved Minor
July 18, 2023 - Started over 2 years ago - Lasted 26 minutes
Official incident page

Incident Report

We have been alerted to a higher-than-normal error rate between two of our internal services, which may result in user-facing errors in our Teacher and Student sites. At this time, it appears to be an issue with our Cloud Provider (AWS), but we are investigating.
Components affected
Freckle Teacher Freckle Student

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/18/2023 05:26PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 07/18/2023 05:25PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 07/18/2023 05:03PM

We have been alerted to a higher-than-normal error rate between two of our internal services, which may result in user-facing errors in our Teacher and Student sites. At this time, it appears to be an issue with our Cloud Provider (AWS), but we are investigating.

Latest Freckle outages

Increased Error Rate and Load Times - 8 days ago
Unalble to Login Into Classroom - about 1 year ago
Users logged out and unable to log in - over 1 year ago
Increased Error Rate - over 1 year ago
Elevated Error Rate - over 1 year ago

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