Outage in Freckle

Errors on Classroom App

Resolved Minor
November 16, 2023 - Started about 2 years ago - Lasted 4 days
Official incident page

Incident Report

We are currently investigating an incident that caused a spike of user-facing errors to appear on the Classroom app. All systems should be operational now.
Components affected
Freckle Teacher

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/20/2023 07:28PM

We have released a change to address the root cause of this incident. We will continue monitoring, but users should no longer be experiencing errors caused by this incident.

INVESTIGATING about 2 years ago - at 11/16/2023 06:26PM

The Educator team is investigating the root cause of this issue. Everything is currently operational, but we are not closing this incident until the root cause has been addressed. We will provide updates as progress is made.

INVESTIGATING about 2 years ago - at 11/16/2023 03:56PM

We are currently investigating an incident that caused a spike of user-facing errors to appear on the Classroom app. All systems should be operational now.

Latest Freckle outages

Degraded performance on our API - 11 days ago
Increased Error Rate and Load Times - 28 days ago
Unalble to Login Into Classroom - about 1 year ago
Users logged out and unable to log in - over 1 year ago
Increased Error Rate - over 1 year ago

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