Outage in FreeClimb

10DLC Messaging Delivery Impact

Resolved Minor

April 01, 2026 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

An SMS provider upstream to FreeClimb is currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.

Components affected

FreeClimb Outbound SMS (Long Code) FreeClimb Inbound SMS (Long Code)

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 04/01/2026 08:23PM

10DLC Messaging Incident resolved

Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing support@freeclimb.com.

MONITORING 2 days ago - at 04/01/2026 06:06PM

The upstream SMS provider has identified and corrected the issue causing messages to not be sent or be delayed in sending. During this time messages were queued and are now being sent. The situation will continue to be monitored.

INVESTIGATING 2 days ago - at 04/01/2026 05:02PM

The upstream provider continues to investigate the issue causing SMS/MMS failures, we will continue to provide updates as they are available.

INVESTIGATING 2 days ago - at 04/01/2026 02:19PM

An SMS provider upstream to FreeClimb is currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.

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