Outage in FreedomPay

Alert: Freeway Processing Issues

Resolved Minor
August 11, 2025 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Components affected
FreedomPay FreeWay
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 08/11/2025 06:28AM

Transaction processing has returned to normal and all issues have been resolved.

MONITORING 14 days ago - at 08/11/2025 05:53AM

FreedomPay has identified the issue causing transaction processing latency with Freeway.  FreedomPay's Incident Response team is currently addressing issue and will update clients once the issue has been resolved.

INVESTIGATING 14 days ago - at 08/11/2025 05:39AM

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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