Outage in FreedomPay
Alert: Kount Processing Issues
Resolved MinorIncident Report
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Kount. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 12/05/2025 09:20AM
Transaction processing has returned to normal and all issues have been resolved.
MONITORING
9 days ago - at 12/05/2025 09:18AM
FreedomPay is in contact with Kount and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.
INVESTIGATING
9 days ago - at 12/05/2025 09:17AM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 12/05/2025 09:03AM
FreedomPay is currently investigating reports of transaction processing latency and timeouts with Kount. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
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