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Outage in FreshBooks

Payment gateway issues

Resolved Minor
June 17, 2024 - Started over 1 year ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently experiencing an issue with processing Online Payments. The team is aware of the problem and is working to resolve it, but you may notice issues with processing payments and entering payment information manually. We will post another update as soon as we have more information.
Components affected
FreshBooks Payments

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/18/2024 07:16AM

We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

MONITORING over 1 year ago - at 06/17/2024 07:42PM

We have fixed the issue impacting Online Payments and will continue monitoring it to ensure no further downtime. Feel free to check back here for any further updates.

INVESTIGATING over 1 year ago - at 06/17/2024 06:56PM

We are currently experiencing an issue with processing Online Payments. The team is aware of the problem and is working to resolve it, but you may notice issues with processing payments and entering payment information manually. We will post another update as soon as we have more information.

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