Outage in FreshBooks

Payment gateway issues

Resolved Minor
June 17, 2024 - Started 6 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently experiencing an issue with processing Online Payments. The team is aware of the problem and is working to resolve it, but you may notice issues with processing payments and entering payment information manually. We will post another update as soon as we have more information.
Components affected
FreshBooks Payments
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/18/2024 07:16AM

We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

MONITORING 6 months ago - at 06/17/2024 07:42PM

We have fixed the issue impacting Online Payments and will continue monitoring it to ensure no further downtime. Feel free to check back here for any further updates.

INVESTIGATING 6 months ago - at 06/17/2024 06:56PM

We are currently experiencing an issue with processing Online Payments. The team is aware of the problem and is working to resolve it, but you may notice issues with processing payments and entering payment information manually. We will post another update as soon as we have more information.

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