Outage in Freshsales
Issue with Third-Party Service Provider
Resolved Minor
May 07, 2026 - Started 4 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Freshsales experienced a partial outage due to a cloud provider issue in the US-East-1 region, affecting multiple core services including web app access, email functionality, login/signup, integrations, and AI features. The incident lasted 5.2 hours while the team worked with the cloud provider to resolve the underlying infrastructure problem. All affected components were restored once the third-party provider resolved their regional outage.
We are currently observing a partial outage within our cloud provider’s US-East-1 region, which may be impacting Freshworks services. Our team is actively working with the cloud provider to assess the impact and mitigate the issue. Further updates will be shared as more information becomes available.
Components affected
Freshsales Web App Freshsales Incoming Emails Freshsales Outgoing Emails Freshsales Marketplace Freshsales Notifications Freshsales Integrations Freshsales Search Freshsales Reports Freshsales Freddy AI/ML Freshsales CPQ Freshsales Billing Freshsales Third Party Services Freshsales Login Freshsales Login Freshsales Signup Freshsales Analytics Freshsales FreshcallerTrusted by 1,000+ teams
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