Outage in Freshsales
Email Delivery issues to Microsoft recipients
Resolved Minor
September 04, 2026 - Started 6 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Freshsales experienced a 5.1-hour minor incident where some customers faced delays or failures when sending emails to Microsoft recipients, caused by Exchange Online Protection throttling and server busy errors on Microsoft's end. Outgoing emails were queued and automatically retried, requiring no action from customers. The issue originated outside the Freshsales platform and was actively monitored until resolution.
We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform.
We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.
Components affected
Freshsales Outgoing Emails Freshsales Outgoing Emails Freshsales Outgoing Emails Freshsales Outgoing EmailsTrusted by 1,000+ teams
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