Outage in Front

Message delivery issues

Resolved Minor

August 02, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Emails sent using SMTP channels are stuck sending. This does not impact Gmail and O365 channels. We are currently investigating.

Components affected

Front SMTP (non-Gmail / O365) Front Twilio Front App Front Analytics Front Talkdesk Front Gmail Front Intercom Front Twitter Front Facebook Front O365 Front chat Front Smooch

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 08/02/2022 11:51AM

The fix has been deployed, we're monitoring before resolution.

IDENTIFIED over 3 years ago - at 08/02/2022 11:32AM

We have identified the issue and a fix is being deployed.

INVESTIGATING over 3 years ago - at 08/02/2022 11:24AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 08/02/2022 11:14AM

We are getting reports of stuck deliveries for other message types. We are still investigating.

INVESTIGATING over 3 years ago - at 08/02/2022 10:49AM

Emails sent using SMTP channels are stuck sending. This does not impact Gmail and O365 channels.
We are currently investigating.

Latest Front outages

Delays receiving emails from Gmail and Office channels in [us-west-2] - about 2 months ago

Shared inboxes not visible in the mobile app - about 2 months ago

Message import delayed - 2 months ago

Front is inaccessible - 3 months ago

Microsoft Office365 Incident - 3 months ago

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