Outage in Front

Rule autoreplies for Twilio channels not sending [twilio]

Resolved Minor
September 22, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We're aware of an issue that is causing all rule-based autoreplies for Twilio channels to not be sent for the past 24 hours. We believe we've identified the issue and are working on a fix. Once the fix is rolled out, we'll begin retrying all autoreplies that did not send.
Components affected
Front Twilio
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 09/22/2022 09:38PM

We have deployed the fix. We are now working on retrying all auto-replies that did not get sent in the past 24 hours.

IDENTIFIED about 2 years ago - at 09/22/2022 09:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/22/2022 08:53PM

We're aware of an issue that is causing all rule-based autoreplies for Twilio channels to not be sent for the past 24 hours. We believe we've identified the issue and are working on a fix. Once the fix is rolled out, we'll begin retrying all autoreplies that did not send.

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