Outage in Front

Delays in receiving new messages and processing rules

Resolved Minor
July 26, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
Front Gmail Front O365 Front Search engine Front Calendar Front Analytics Front App Front Real time events Front API and integrations Front Push notifications Front SMTP (non-Gmail / O365)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/26/2023 05:22PM

This incident has been resolved.

MONITORING about 1 year ago - at 07/26/2023 05:17PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 07/26/2023 05:00PM

A fix has been implemented. New messages are being imported.

IDENTIFIED about 1 year ago - at 07/26/2023 04:14PM

We have noticed delays in message and rules processing, we have identified the issue and are working on a fix.

IDENTIFIED about 1 year ago - at 07/26/2023 04:08PM

The issue has been identified and a fix is being implemented.

Latest Front outages

Increased error rate sending and receiving messages on email-based channels - 8 days ago
Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004] - 12 days ago
Delays in sending and receiving Gmail messages [gmail] - 22 days ago
Degraded performance in us-west-2 [us-west-2] - about 1 month ago
Failures to send emails on Gmail channels [gmail] - about 2 months ago

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