Outage in Front

App unavailable for a subset of customers in us-west-2 [us-west-2][by_company_00003]

Resolved Minor
August 21, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

One of the databases is experiencing performance problems. We are currently investigating the issue.
Components affected
Front Gmail Front API and integrations Front O365 Front App

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/21/2023 04:37AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/21/2023 04:00AM

The import of the message backlog is complete.

IDENTIFIED about 2 years ago - at 08/21/2023 03:54AM

We've identified and resolved the issue preventing app startup.

IDENTIFIED about 2 years ago - at 08/21/2023 03:51AM

We've investigating a related issue that's been reported with app startup.

IDENTIFIED about 2 years ago - at 08/21/2023 03:40AM

After investigation, we've confirmed no data was lost, and the app is now fully functional. We're importing a backlog of messages that were received during the outage.

MONITORING about 2 years ago - at 08/21/2023 03:36AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 08/21/2023 03:32AM

We've identified the issue and are working to remediate.

IDENTIFIED about 2 years ago - at 08/21/2023 03:26AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 08/21/2023 03:18AM

One of the databases is experiencing performance problems. We are currently investigating the issue.

Latest Front outages

Some Canadian customers are experiencing degraded messaging capability - 13 days ago
App not loading - 26 days ago
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Some conversations cause error page - about 1 month ago
Delay importing new messages from Gmail - about 1 month ago

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