Outage in Front

App unavailable for a subset of customers in us-west-2 [us-west-2][by_company_00003]

Resolved Minor
August 21, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Need to monitor Front outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Front, and never miss an outage again.
Start Free Trial

Outage Details

One of the databases is experiencing performance problems. We are currently investigating the issue.
Components affected
Front Gmail Front API and integrations Front O365 Front App
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/21/2023 04:37AM

This incident has been resolved.

MONITORING about 1 year ago - at 08/21/2023 04:00AM

The import of the message backlog is complete.

IDENTIFIED about 1 year ago - at 08/21/2023 03:54AM

We've identified and resolved the issue preventing app startup.

IDENTIFIED about 1 year ago - at 08/21/2023 03:51AM

We've investigating a related issue that's been reported with app startup.

IDENTIFIED about 1 year ago - at 08/21/2023 03:40AM

After investigation, we've confirmed no data was lost, and the app is now fully functional. We're importing a backlog of messages that were received during the outage.

MONITORING about 1 year ago - at 08/21/2023 03:36AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 08/21/2023 03:32AM

We've identified the issue and are working to remediate.

IDENTIFIED about 1 year ago - at 08/21/2023 03:26AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 08/21/2023 03:18AM

One of the databases is experiencing performance problems. We are currently investigating the issue.

Latest Front outages

Increased error rate sending and receiving messages on email-based channels - 8 days ago
Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004] - 12 days ago
Delays in sending and receiving Gmail messages [gmail] - 22 days ago
Degraded performance in us-west-2 [us-west-2] - about 1 month ago
Failures to send emails on Gmail channels [gmail] - about 2 months ago

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3243 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE