Outage in Front

Delays in rules and deliverability of emails for customers

Resolved Major
October 26, 2023 - Started 12 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Front O365 Front SMTP (non-Gmail / O365) Front Gmail
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/26/2023 06:14PM

All impacted regions updated, customer impact has been resolved.

MONITORING 12 months ago - at 10/26/2023 06:10PM

All US West 1 customer events are resolved.

MONITORING 12 months ago - at 10/26/2023 06:09PM

All EU West 1 customer events are resolved.

MONITORING 12 months ago - at 10/26/2023 05:47PM

Replayed failed events are resolving. Continuing to replay all events in backlog for resolution

MONITORING 12 months ago - at 10/26/2023 05:30PM

Replaying failed events for impacted customers. Continuing to monitor impact

INVESTIGATING 12 months ago - at 10/26/2023 05:23PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 10/26/2023 05:22PM

We are currently investigating this issue.

Latest Front outages

Increased error rate sending and receiving messages on email-based channels - 8 days ago
Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004] - 12 days ago
Delays in sending and receiving Gmail messages [gmail] - 22 days ago
Degraded performance in us-west-2 [us-west-2] - about 1 month ago
Failures to send emails on Gmail channels [gmail] - about 2 months ago

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