Outage in Front

Delays ingesting Gmail messages [gmail]

Resolved Major

November 16, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are observing errors and rate limiting when ingesting incoming Gmail messages. Our engineering team attempting to work around these issues with the Gmail API, but there is currently no timeline to restore service.

Components affected

Front Gmail

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 11/16/2023 09:00PM

All services have been fully restored and are stable.

MONITORING about 2 years ago - at 11/16/2023 08:25PM

Sending and receiving emails through Gmail has been restored and the system is fully recovered.

We will continue to monitor the situation for any changes.

MONITORING about 2 years ago - at 11/16/2023 08:05PM

Sending and receiving emails through Gmail has been restored, but the system is still recovering. Customers should expect to see delays drop significantly.

We will continue to monitor the situation for any changes.

INVESTIGATING about 2 years ago - at 11/16/2023 07:38PM

We are observing errors and rate limiting when ingesting Gmail messages. Some service has been restored but we are still working to resolve rate limiting issues with Gmail's API.

Our engineering team is continuing to work around these issues with the Gmail API, but there is currently no timeline to restore service.

INVESTIGATING about 2 years ago - at 11/16/2023 07:17PM

We are observing errors and rate limiting when ingesting incoming Gmail messages.

Our engineering team attempting to work around these issues with the Gmail API, but there is currently no timeline to restore service.

Latest Front outages

App not responding - about 1 month ago

Errors loading conversations - about 1 month ago

Delegated inboxes not visible - about 2 months ago

[by_company_00017] Front App Outage - 2 months ago

Some Canadian customers are experiencing degraded messaging capability - 3 months ago

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