Outage in Front

Delays in sending and receiving Gmail messages [gmail]

Resolved Major
September 13, 2024 - Started 22 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We're observing problems sending and receiving some messages on Gmail channels in the us-west-2 region. We're working on identifying the root cause.
Components affected
Front Gmail
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 09/13/2024 07:25PM

All channels should be back to normal now.

MONITORING 22 days ago - at 09/13/2024 07:19PM

Some channels are still experiencing delays as we import the backlog of messages received while Gmail was experiencing an outage

MONITORING 22 days ago - at 09/13/2024 06:38PM

Continuing to drain the backlog

MONITORING 22 days ago - at 09/13/2024 05:44PM

We are continuing to drain the backlog and will be doing so for the next couple hours.

IDENTIFIED 22 days ago - at 09/13/2024 05:22PM

We are on the recovery path now and are focused on draining the backlog of delayed messages.

INVESTIGATING 22 days ago - at 09/13/2024 04:57PM

We are beginning to see a gradual increase in successful deliveries. We are continuing to monitor the situation, as well as replaying deliveries that have been delayed by the original incident.

INVESTIGATING 22 days ago - at 09/13/2024 04:35PM

We are continuing to see message delays, and are rescaling our internal queues globally to help mitigate the issue.

INVESTIGATING 22 days ago - at 09/13/2024 03:52PM

We are continuing to investigate this issue, which seems to be related to Gmail's rate limiting mechanisms. We're seeing some impact across multiple regions.

INVESTIGATING 22 days ago - at 09/13/2024 03:38PM

We're observing problems sending and receiving some messages on Gmail channels in the us-west-2 region. We're working on identifying the root cause.

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