Service unavailable

This incident has been resolved.

We have successfully recovered service availability for all of our customers.
We are monitoring the services in order to ensure their stability.

Service availability has been recovered for the vast majority of our customers.
We are still working on bringing the remaining services up and are expecting full recovery within the next 30 minutes.

Currently the services are functional for the majority of our customers. We are still working together with our infrastructure partners to resolve issues that still affect our customers.

We have regained administrative access to our infrastructure and are seeing some services becoming available again. We are investigating what needs to be done for the other services to recover.

We are still working hard together with our infrastructure partner to mitigate this issue and restore service functionality.
Our partner has all hands on deck and is following a promising approach to enable service recovery.

Unfortunately, the previous attempt did not mitigate the issue and further investigation is required. As soon as we gather new information we will update this page.

Our partner is currently implementing a fix for the underlying root cause and we expect services to recuperate within the next 60 minutes.

Our partner is still working to mitigate the underlying cause of this outage. Unfortunately, we cannot communicate an ETA at this point, but will update this page as soon as we can.

Our infrastructure partner has identified the root cause of the outage, which appears to be connected to recent maintenance work. The engineers are currently working on mitigating the issue.

We are currently experiencing an issue due to a disruption at our cloud provider. Our team is actively monitoring the situation and working on mitigating the impact.

We’re experiencing service unavailabilities. Our team is currently working to restore the normal operations of the service. We apologize for any inconvenience.