Partial service unavailability

A bugfix has been rolled out and verified.

We are planning an rollout today at 6pm to address the SAML issues. For now, you can use the FTAPI WebUI as workaround, as it is not affected by the SAML issue.

At this time, there are no new findings to report, but our engineering team is actively analyzing all relevant systems with the highest priority.

We understand how important this is and want to assure you that we are doing everything we can to resolve the issue as quickly as possible. Our team remains fully engaged, and we will provide the next update as soon as possible.

We narrowed the issue down and found a culprit. We are working on a solution.

We’re currently experiencing degraded performance issues with for customers that use SAML and LDAP. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.