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We have completed our post-recovery monitoring and confirm that all systems remain stable with no further anomalies detected. The incident is now closed.
All services are now fully operational. Following a controlled restart of all affected services, the first came back online at 10:55 CEST and full recovery was achieved by 11:39 CEST.
We are continuing to monitor the platform, but no further impact is expected. Thank you for your patience and understanding.
The service recovery process is started.
We have identified a Central Database issue as the cause for the outage and are currently working closely with our database supplier to further analyse and fix the issue.
We are continuing to investigate this issue.
We’re experiencing service unavailabilities. Our team is currently working to restore the normal operations of the service. We apologize for any inconvenience.
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