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Outage in FullStory

Delayed mobile app session ingestion for EU data center

Resolved Minor
March 31, 2023 - Started almost 3 years ago - Lasted 3 days
Official incident page

Incident Report

We are currently experiencing delays in ingesting mobile app sessions in our EU data center which began on March 28th. No data loss has occurred, but segments, metrics, funnels, and dashboards that rely on this data will be impacted until the data is fully indexed. There is no impact on our NA data center or web sessions in the EU data center. We are actively investigating the issue.
Components affected
FullStory Recording

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 04/03/2023 03:58PM

This issue is now resolved and all data has been backfilled.

MONITORING almost 3 years ago - at 03/31/2023 05:30PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 03/31/2023 04:17PM

We are currently experiencing delays in ingesting mobile app sessions in our EU data center which began on March 28th. No data loss has occurred, but segments, metrics, funnels, and dashboards that rely on this data will be impacted until the data is fully indexed. There is no impact on our NA data center or web sessions in the EU data center. We are actively investigating the issue.

Latest FullStory outages

Elevated server API error rates for EU - about 1 month ago
Delayed session processing - 2 months ago
GetSegments and ListSegments APIs Unavailable - 3 months ago
Delayed Indexing (NA Data Center) - 3 months ago
Delayed data processing, Degradation in Fullstory Web application - 3 months ago

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