Outage in Funnel

TikTok - Missing values for several Ad level fields

Resolved Minor

March 20, 2026 - Started about 2 months ago - Lasted 27 days
Official incident page

Incident Report

Summary AI Generated

The TikTok connector in Funnel experienced missing values for several Ad level fields including Ad status, Video ID, and Ad landing page URL for approximately 27 days. The issue was caused by a change in TikTok's download schedule that created long download queues, preventing proper data retrieval. The problem was resolved by implementing a fix and adding observability measures and guardrails to prevent similar issues in the future.

We're aware of missing values for several Ad level fields for the TikTok connector, such as Ad status, Video ID, Ad landing page URL and more. We're currently investigating the cause.

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 04/16/2026 12:48PM

Postmortem:
The issue was due to a change of download schedule for TikTok that resulted in long download cues.

We have implemented observability and gardrails for this type of issue happen again

MONITORING about 1 month ago - at 03/24/2026 04:12PM

A fix has been implemented and we're monitoring the results.

INVESTIGATING about 2 months ago - at 03/20/2026 02:24PM

We're aware of missing values for several Ad level fields for the TikTok connector, such as Ad status, Video ID, Ad landing page URL and more.
We're currently investigating the cause.

Latest Funnel outages

Increased error rates in Data Studio Connector - 8 days ago

Amazon Seller Central & Amazon Vendor Central – Delayed imports - 15 days ago

Facebook Ads - Data delays - 22 days ago

X Ads and X Organic data sources in Delayed state for Subset of report types - 25 days ago

X Ads and X Organic connectors in delayed state for specific Report types - 25 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook