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Outage in Funnel

Facebook Ads sources delayed with "Service temporarily unavailable".

Resolved Minor
May 21, 2026 - Started 25 days ago - Lasted 8 days
Official incident page

Incident Report

Summary AI Generated

Facebook Ads data sources in Funnel experienced "Service temporarily unavailable" errors when connecting to Meta's API, specifically affecting sources configured with Country breakdown while other sources continued working normally. The issue persisted for approximately 8 days due to problems on Meta's side. The incident was resolved after Funnel worked with Meta's engineering team, and all Facebook Ads data sources resumed normal downloading.

We are aware of this issue and in contact with Meta support. We have been receiving "Service temporarily unavailable" from the Facebook Ads API since the 16th of May. We will keep updating you on this status page. Thank you for your patience. /Funnel Team

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/29/2026 01:51PM

This incident has been resolved.

INVESTIGATING 17 days ago - at 05/29/2026 01:27PM

Facebook Ads data sources, including those with the Country breakdown, have continued to download as expected since our last update, and we have not seen any further "Service temporarily unavailable" errors from the Meta API.

We are considering this incident resolved. If you experience any further issues, please reach out to support.

Thank you for your patience

INVESTIGATING 19 days ago - at 05/27/2026 02:13PM

We are now seeing Facebook Ads data sources downloading normally again, including those configured with the Country breakdown.

We have re-tested and can confirm that data is flowing as expected. We will continue to monitor the situation and provide further updates if anything changes.

Thank you for your patience.

INVESTIGATING 21 days ago - at 05/26/2026 09:05AM

We're actively working with Meta's engineering team to resolve this issue and will continue to provide updates as we learn more.

INVESTIGATING 24 days ago - at 05/22/2026 11:25AM

We've identified that this issue specifically affects data sources configured with the Country breakdown. Sources without this breakdown are downloading normally.

Workaround: If the Country breakdown is not essential for your reporting, you can connect a new data source without it applied to resume data imports.

We are in contact with Meta regarding this issue and will provide another update as soon as we have more information.

INVESTIGATING 24 days ago - at 05/22/2026 11:24AM

We are continuing to investigate this issue.

INVESTIGATING 25 days ago - at 05/21/2026 11:04AM

We are aware of this issue and in contact with Meta support.

We have been receiving "Service temporarily unavailable" from the Facebook Ads API since the 16th of May.

We will keep updating you on this status page.

Thank you for your patience.

/Funnel Team

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