Outage in Funnel
TikTok – Delayed imports
Resolved MinorIncident Report
Summary AI Generated
TikTok's platform experienced an issue that caused elevated error rates in Funnel's TikTok connector, delaying data imports for approximately six days. The problem was escalated to TikTok's engineering team as a critical (P0) incident, which they resolved on their end. All affected data sources resumed successful imports following TikTok's fix.
We have observed elevated error rates for our TikTok connector, causing data imports to be delayed.
We are currently investigating the cause of these errors, and will follow up as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/18/2026 08:26AM
TikTok have confirmed on their end that the underlying issue is resolved, and our monitoring shows that all data sources are successfully importing data once again.
MONITORING
13 days ago - at 08/14/2026 09:55AM
All sources affected by this incident are now downloading again.
We’ll continue to monitor the connector to ensure the recovery remains stable. If we don’t observe any further degradation, we’ll close the incident later today.
IDENTIFIED
15 days ago - at 08/13/2026 06:00AM
TikTok has informed us that their engineering team is actively working on a resolution for this issue.
They are treating it as a critical-priority incident (P0), however as of right now there is no estimate for when the problem will be fixed.
IDENTIFIED
16 days ago - at 08/12/2026 08:26AM
We have narrowed down the issue and submitted a bug report to TikTok's team for further investigation.
INVESTIGATING
16 days ago - at 08/12/2026 08:02AM
We have observed elevated error rates for our TikTok connector, causing data imports to be delayed.
We are currently investigating the cause of these errors, and will follow up as soon as we have more information.
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